ABOUT US & CONTACT

Who is NEPTN?

The concept of our onlinestore is to produce premium quality jewellery for you locally in our small workshop in Germany. NEPTN was founded 2014 in Germany and has since then expanded into the Netherlands, US and Australia. You can order many different sizes to get the perfect fit for your wrist. Each product is hand crafted individually for you.

We offer a lifetime guarantee on glued components. The leather we use is mainly from Italy and the sailing ropes from the Netherlands. The clasps have the strongest available magnets and the stainless steel is nickel free and made to last forever.

Enjoy your new NEPTN bracelet /neckless & key holder and have a lot of wind from the back for shopping with us...

Cheers
Tanja, Dieter & Wolf

 Each product is handmade individually after an order has been placed.

The fastest way to get in touch with us is via email.
Please use the email address that suits your inquiry. After sending your email to us we will reply as fast as possible with information regarding your request. 
Please write to:
hello@neptn.co
FAQ: 
I HAVEN’T RECEIVED ORDER/SHIPPING CONFIRMATION:
Order confirmations are automatically sent out through our shopping system. If you haven't received it we either ended up in your spam filter or you provided us with the wrong email address.
 
DELIVERY TIME/DELIVERY CONFIRMATION:
We will produce and send out your order within 3 working days. In case of any unexpected delays or delivery issues you will find information on the issue in the blog post in our Shop or we will inform you about it directly via email.
The moment we send out your order you will receive a confirmation email from us.
 
TAILOR MADE SIZES
We will gladly tailor make any size you wish. If you wish to have a different size than the ones we already have in the shop just write to us to:

hello@neptn.co

SURCHARGE FOR OVER SIZE (BIGGER THAN XXL)
For sizes bigger than the ones you find in the shop we will charge an extra €2 per centimetre.
 
GENERAL:
We are trying our best to send out your order as soon as possible.
We will answer your email requests as soon as possible, but not always straight away.
NEPTN is not into mass production and we want to keep it that way.
There are almost no problems which cannot be resolved with a stamp.
In case one end of the leather falls out of the clasp or you have any other reclamation please consider that every order is individually made for you. With handmade production mistakes happen once in a while.

"Quid pro quo"
Once in a while delays do happen (e.g. postal strike) or we are overloaded with orders and there is a longer waiting time. If this happens you will find information about it on our Shop blog.
Our German office address is:
NEPTN
Regensburger Str. 6A
93326 Abensberg
Germany
 
NEPTN®