FAQ: 

 SIZE CHANGE/WRONG MEASUREMENT:  

If your NEPTN bracelet/necklace does not fit perfectly we will gladly exchange it for you. 

Simply send the bracelet/necklace back to us with the desired size and ORDER NUMBER (for example please make it 1 cm longer/shorter): Please add additional 5 EUR for postage/packaging.

If you have any questions about size change please email us at: hello@neptn.co

Return address:

NEPTN MANUFAKTUR
Regensburger Str. 6A
93326 Abensberg
GERMANY

 

WARRANTY/THUNDERSTORM:

If there is any issue with your order (e.g. wrong colour/product) or any quality issues please send the product back and note down the problem. We will make sure that replacement/repair is done quickly.

Return address:

NEPTN MANUFAKTUR
Regensburger Str. 6A
93326 Abensberg
GERMANY

 

I DIDN’T RECEIVE ORDER/SHIPPING CONFIRMATION:

Order confirmations are automatically sent out through our shopping system. If you didn't receive it we either ended up in your spam filter or you provided us with the wrong email address.

 

DELIVERY TIME/DELIVERY CONFIRMATION:

We will send out your order within 3 working days. In the case of any unexpected delays or delivery issues you will find information on the issue in a blog post in our Shop or we will inform you about it directly.

The moment we send out your order you will receive a confirmation email from us.

 

TAILOR MADE SIZE

We will gladly tailor make any size you wish. If you wish to have a different size than the ones we already have in the shop just write to us at tailormade@neptn.us.

 
SURCHARGE FOR OVER SIZE (BIGGER THAN 22/50 CM)
For sizes bigger than the ones you find in the shop we will charge an extra 6 USD per centimetre.


GENERAL

We are trying our best to send out your order as soon as possible.
We will answer your email requests as soon as possible, but not always straight away.
NEPTN is not into mass production and we want to keep it that way.

 There are almost no problems which cannot be resolved with a stamp.

In case one end of the leather falls out of the clasp or you have any other reclamation please consider that every order is individually made for you. With handmade production mistakes happen once in a while. We also do not make any fuss over the 20th client who has measured his wrist size wrong and we exchange it without any questions :-).

"Quid pro quo"

Once in a while delays do happen (e.g. postal strike) or we sold out a product and there is a longer waiting time. If a product is sold out or there is a longer waiting time you will find information about it on our Shop blog.

 

Size change & return address: 

NEPTN MANUFAKTUR
Regensburger Str. 6A
93326 Abensberg
GERMANY
© NEPTN