PRODUCTION & PACKAGING
Our products are designed in Italy and engineered in Germany.
The production is handmade and the workshop for this online store is located in Germany.
We use only the best materials. The leather originates from Italy.
Our Core leather comes from the south of Germany and is vegetable tanned.
Only renewable tanning agents of the highest quality are used.
Our Ropes originate from the Netherlands.
Every NEPTN jewelry piece is individually packed in
protective cotton bags and send via our NEPTN carton boxes. 
INDIVIDUALLY HANDMADE FOR YOU IN ABENSBERG, GERMANY
NEPTN
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DELIVERY & POSTAGE
Shipping costs: We ship with DHL.
ORDERS WITHIN EU IS 3.90 EUR
INTERNATIONAL SHIPPING IS 6.90 EUR PER ORDER

Usually orders are shipped out within 1 - 3 after your order was placed 
(most of time the next day).
Please make sure that you filed in the correct address or there will be a delay in your delivery. The address labels are generated automatically.

For shipping USA please visit www.neptn.us
For shipping Netherlands (Holand), Belgium & Luxemburg please visit www.neptn.nl
For shipping to Germany, Austria & Switzerland please visit www.neptn.de 
For shipping to Australia and New Zealand please visit www.neptn.co.au 
For all other international shipping stay on our page :)
For any additional questions regarding shipping please email us to hello@neptn.co 
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CARE INSTRUCTIONS:

In order for you to enjoy your NEPTN jewellery for a long time, here are some useful tips on how to care your leather and magnets.

PRO TIP:
WEAR, WEAR, WEAR.
This gives a fantastic patina to the leather and it becomes smooth and softer from day to day.
If your bracelet / necklace gets wet, it should be wiped dry to avoid drying out and cracking over time.
Make sure to keep the clasps dry to avoid corrosion.
Even though our clasps are made from stainless steel.
After sweating we recommend that you clean your bracelet
with a wet tissue to avoid any odour.
Rub in a leather care product every few weeks. For the best results we recommend Beeswax Leather Balm or Ecco Oil-Wax.
Let it absorb for an hour or two and wipe it with a soft tissue.
We wish you long lasting joy with your NEPTN bracelet / necklace / keyholder
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LIFETIME WARRANTY

NEPTN jewellery is handmade individually for you.

Occasionally, issues do arise.
Here follows a list of the most common problems:

Adhesive failure: We use the best available 2 component adhesive. 
Usually this holds strong indefinitely. In rare cases it happen that one side of the leather falls out of the clasp. If this happens we have you covered with a LIFETIME warranty. Just send us the damaged piece and we will repair it for you quickly. 

Tarnish or rust on the magnets:

If the magnets are not wiped dry after getting wet due to sports activities, rain, or other causes, they can develop superficial rust. This superficial rust can be removed from the magnets easily if you wipe them immediately. Our clasps are made out of stainless steel that does not rust. As this is not a production issue and arises due to lack of care, we do not refund or give warranty for this issue. Fortunately we have had just a few complaints with this issue in the past. Nevertheless, we will change/renew your clasp if you wish for an additional repair/new part fee. 

 A magnet comes loose or is lost:
For this issue we provide you with a LIFETIME warranty. Just send us the damaged piece back and we will exchange the clasp for you.

 

If one of the above mentioned issues appear (or any other issue) please write an email to:

hello@neptn.co or send the damaged piece directly back to us:

Return address:
NEPTN MANUFAKTUR
Regensburger Str. 6A
93326 Abensberg
GERMANY

 

May you enjoy your new NEPTN jewellery for many years to come.

YOUR NEPTN TEAM
TANJA, WOLF & DIETER