Imprint

NEPTN
Wolf Heller
Contrada Ettore Infersa 159
91025 Marsala / TP
Italy
seemannschaft@neptn.de

Content Responsible according to § 55 RStV:
Wolf Heller
Contrada Ettore Infersa 159
91025 Marsala / TP
Italy

Liability
The information and data contained on these webpages have been carefully researched and reviewed by NEPTN®. However, no liability is assumed for the completeness, correctness, or currency of the information provided.

Contact:
The quickest way to reach us is via email. Please use the appropriate email address based on your request. You will immediately receive a confirmation of receipt and the relevant information on the respective topic.

Order Changes / Exchange / Complaints / Returns:
seemannschaft@neptn.de

Luckily, we don’t need a telephone hotline for our range of products; they are self-explanatory. :-)

FAQ:
EXCHANGE / WRONG MEASUREMENT:
If your new NEPTN bracelet doesn’t fit, we are happy to exchange it for you. Simply return the bracelet/necklace to us and note the exchange request and the desired size (e.g., please make it 1 cm longer/shorter). Please include a processing fee of €5.

Return Address:
NEPTN
Contrada Ettore Infersa 159
91025 Marsala / TP
Italy

We process all exchanges exclusively on the weekends. Thus, exchanged bracelets will be shipped at the beginning of the week (Monday/Tuesday).

COMPLAINT / TROUBLE:
If something is wrong with your delivery (wrong color/item) or if an end of the clasp has come loose, please return the order and note the issue. We will handle quick replacement or repair.

Return Address:
NEPTN
Contrada Ettore Infersa 159
91025 Marsala / TP
Italy

NO ORDER CONFIRMATION/SHIPPING CONFIRMATION RECEIVED:
Our shop automatically sends order confirmations with all information regarding your order for EVERY purchase. If you haven’t received one, in most cases, your email address was entered incorrectly. It may also be stuck in your spam filter. However, this is rare. Please visit your customer account and correct your email address. :-)

DELIVERY TIMES / SHIPPING CONFIRMATIONS:
We ship within 2-5 business days after receiving the order. If there are delivery difficulties with an item, you’ll find a note in our shop blog. As soon as we ship an order, you’ll receive a shipping confirmation via email. Your order should arrive promptly unless the postal service is on strike.

CUSTOM SIZES / EXTRA CHARGE
We are happy to make any custom size for you. Simply order the desired item and note the custom size in the comment field. For bracelets, please provide the WRIST CIRCUMFERENCE, and for necklaces, the desired TOTAL LENGTH. The surcharge for custom-made items longer than XXL is €2 per EXTRA CENTIMETER.

PAYMENT METHOD ADVANCE PAYMENT / BANK TRANSFER
If you’ve selected advance payment/bank transfer as your payment method, we’ll wait for your payment to reach our bank account before shipping to you. Attention: If your email address is incorrect, you won’t receive an order confirmation and, therefore, no bank details (see Order Confirmation). You’ll find our bank details in the order confirmation. No automatic debit will be initiated by us. If payment is not received within 2-3 weeks, we’ll send a reminder email. After 4 weeks without payment, the order will be canceled, and you’ll receive a cancellation email.

We strive to process your orders as quickly as possible. Email inquiries are answered as soon as possible but not always immediately. NEPTN’s process is not industrial, and that’s a good thing. Almost no problem can’t be solved with a postage stamp. If an end comes loose from the clasp or other complaints arise, please remember that each piece is individually handcrafted for you. Mistakes happen occasionally. We remain calm, even with every twentieth customer who mismeasures their wrist, and we exchange without question. :-) "Quid pro quo." Sometimes there are delays (e.g., postal strikes), or a clasp is sold out and has a waiting time. If an item is sold out or has a waiting time, you’ll find a notice in our shop blog. As said, nothing that can’t be solved...

Exchange & Return Address:
NEPTN
Contrada Ettore Infersa 159
91025 Marsala / TP
Italy

Responsibility for Links
NEPTN® is responsible for its own content according to general laws. For third-party content linked on these websites, the respective provider is responsible. NEPTN® points out that third-party content is legally reviewed when first linked. However, constant monitoring of linked content is neither legally required nor practically feasible. Should NEPTN® become aware of illegal content, NEPTN® will remove the respective links immediately.

Emails sent unencrypted to NEPTN® can be read by third parties en route. For confidential information, encryption programs should be used in your interest. NEPTN® assumes no liability for any damages.

Copyright
The texts, images, graphics, logos, design, and layout on the web pages are subject to copyright and other intellectual property rights. Unauthorized use and exploitation of individual contents or entire web pages may have civil and criminal consequences. Any use outside the narrow limits of copyright law is not permitted without the consent of NEPTN®.

No legal warning without prior contact!

General Terms and Conditions: If you suspect that any of your or third-party protection rights are being violated by this website, please notify us immediately so that we can remedy it. Should you find any entry on our pages that violates applicable law, please inform us so that we can delete the relevant entry. Please note: Engaging an attorney to issue a cost-inducing warning without prior contact does not reflect our actual or presumed will. Costs incurred without prior contact will be fully rejected and may result in a counterclaim for violating the aforementioned provisions.

© NEPTN